Case Study: Alpine Shire Council’s Alpine Connect Intranet Project

Client: Alpine Shire Council
Technology: Powell Intranet, SharePoint, Office 365, Microsoft Teams
Intranet Name: Alpine Connect

Overview

Alpine Shire Council required a modern intranet solution to enhance internal communication, collaboration, and content management. Their previous system was outdated, lacking functionality for personalisation, content search, and integration with Microsoft 365 apps. To address these issues, Alpine Shire Council partnered with Prometix to design and implement a new intranet called Alpine Connect, utilising Powell Intranet and SharePoint as the core technologies.

Objectives

• Create a centralised, user-friendly platform for internal communication and collaboration.
• Personalise content delivery based on user roles and preferences.
• Enable seamless integration with Office 365, particularly Microsoft Teams.
• Improve discoverability of people, content, and events through enhanced search features.
• Provide an intuitive and responsive design for employees across all divisions.

Key Features

1. News and Events: Easily accessible updates on Council activities and announcements.
2. Alerts and Notifications: Real-time notifications for important updates and emergencies.
3. Content Personalisation: Customised content based on user roles and preferences.
4. Content and People Search: Enhanced search capabilities for finding both documents and colleagues.
5. Org Chart: A visual representation of the Council’s structure.
6. Desk Booking App: A tool for managing workspace bookings.
7. Kudos Feature: A recognition system to encourage peer appreciation.
8. Quick Links: Easy access to frequently used resources.
9. Divisional Areas: Tailored spaces for each department to manage their content.
10. Integration with Office 365 and MS Teams: Seamless access to Office apps and collaboration within Teams.

Prometix’s Approach

Prometix conducted a series of discovery workshops to understand the needs and challenges faced by Alpine Shire Council staff. These workshops helped define the information architecture and content strategy for the new intranet. Following the development of the technical design, Prometix moved into implementation, ensuring alignment with the Council’s goals and compliance requirements.

Key Activities

1. Workshops: Engaged stakeholders to define the requirements and structure of Alpine Connect.
2. Technical Design: Developed the technical architecture for the intranet solution.
3. Solution Implementation: Built the intranet using Powell Intranet and SharePoint, integrating it with Office 365 apps.
4. Technical Assistance: Provided ongoing support during the development and testing phases.
5. Content Creation Support: Assisted Alpine Shire Council in migrating and organising existing content.
6. Role-based Training: Delivered comprehensive training for different roles, including administrators, content creators, and IT staff.
7. Go-live Support: Provided on-site and remote support during the launch phase to ensure a smooth transition.

Outcome

The launch of Alpine Connect has provided Alpine Shire Council with a modern, intuitive intranet that fosters collaboration and enhances internal communication. Employees can now easily find and share information, personalise their content experience, and engage with colleagues through features like the Kudos system and desk booking app. Integration with Office 365 and MS Teams has improved productivity by enabling seamless collaboration across teams.